Terms of Service

1. Scope of agreement

These Terms form a binding contract between AutoKYC Limited (“AutoKYC,” “we,” or “us”) and the customer entity listed on the applicable order (“Customer,” “you,” or “your”). The Terms incorporate any order form, statement of work, or addendum executed by the parties, including the AutoKYC Data Processing Addendum when the General Data Protection Regulation (GDPR) or similar data protection laws apply.

2. Services

AutoKYC delivers two product lines: the SaaS Platform (including APIs, SDKs, decisioning engine, audit logs, and integrations) and Managed KYC/KYB Services (including analyst operations for onboarding, ongoing due diligence, and enhanced due diligence). The Services are designed to orchestrate verification through multiple AML providers, capture beneficial ownership, and provide a voting and escalation engine for case operations.

We continually improve the Services. Features may change, provided they do not materially reduce core functionality promised in an active order. We will notify you at least 30 days before deprecating an API version or SDK.

3. Eligibility and accounts

• You must be at least 18 years old and authorised to bind the organisation that uses the Services.
• Account credentials are confidential. You are responsible for safeguarding API keys, console logins, and SDK client tokens.
• You must promptly notify AutoKYC of any unauthorised access or use of your account.

4. Customer obligations

• Use the Services only for lawful KYC, KYB, AML, sanctions screening, liveness, and risk decisioning purposes.
• Configure workflows in accordance with your risk policy and applicable laws, including know-your-customer, know-your-business, anti-money laundering, and privacy regulations.
• Ensure that any information you submit (including applicant data, documents, and metadata) is accurate and provided with appropriate consent.
• Maintain your own business continuity, compliance, and internal approval processes; AutoKYC does not act as your regulated financial institution.

5. Subprocessors and third parties

AutoKYC maintains a vetted network of AML data providers, document verification vendors, and infrastructure subprocessors. We disclose these subprocessors in our trust centre and notify you in advance of material changes. You may object to a new subprocessor on reasonable grounds within 30 days of notification. If an objection cannot be resolved, your sole remedy is to terminate the affected Services with a prorated refund of prepaid fees.

6. Availability and support

AutoKYC targets 99.9% monthly uptime for the SaaS platform excluding scheduled maintenance. We publish real-time availability and incident history on status.autokyc.com. Support tiers and response times are described in your order form and include access to developer success, integration reviews, and escalation to our case operations team when applicable.

7. Fees and payment

Fees are specified in your order form or plan selection. Unless otherwise stated, invoices are due within 30 days of receipt and payable in the currency stated on the invoice. Late payments may accrue interest at the lesser of 1.5% per month or the maximum allowed by law. You are responsible for taxes, duties, and governmental assessments associated with your use of the Services, excluding AutoKYC’s income taxes.

8. Data protection

AutoKYC processes personal data as a processor on your behalf and only in accordance with your documented instructions. We maintain privacy-by-design defaults, configurable retention windows, and robust audit logging for regulatory review. Where required, the AutoKYC Data Processing Addendum and applicable Standard Contractual Clauses form part of these Terms.

9. Security

We implement administrative, technical, and physical safeguards designed to protect customer data, including encryption in transit and at rest, key rotation, least-privilege access controls, secure SDLC, and continuous monitoring. You are responsible for securing your own systems and endpoints that integrate with the Services.

10. Intellectual property

AutoKYC retains all rights to its Services, software, interfaces, branding, and documentation. You grant AutoKYC a limited licence to use your name and logo for customer listings, unless you opt out in writing. Feedback you submit about the Services may be used by AutoKYC without restriction to improve the platform.

11. Confidentiality

Both parties agree to protect confidential information and use it only to perform obligations under these Terms. Confidential information excludes data that becomes public through no fault of the receiving party, was already known without confidentiality obligations, or is independently developed without reference to the disclosing party’s confidential information.

12. Warranties and disclaimers

AutoKYC warrants that it will provide the Services in a professional and workmanlike manner consistent with industry standards. Except as explicitly stated, the Services are provided “as is”. AutoKYC does not guarantee that your use of the Services will satisfy regulatory obligations or detect every fraudulent or high-risk individual.

13. Indemnification

AutoKYC will defend and indemnify you against third-party claims alleging that the Services infringe intellectual property rights, provided you promptly notify us and allow AutoKYC to control the defence. You will defend and indemnify AutoKYC against claims arising from your misuse of the Services or violation of laws or these Terms.

14. Limitation of liability

Neither party is liable for indirect, consequential, special, exemplary, or punitive damages, or for lost profits or revenue. AutoKYC’s aggregate liability arising out of these Terms is limited to the fees paid or payable by you for the Services giving rise to the claim during the 12 months preceding the event.

15. Term and termination

These Terms commence on the earlier of the date you accept them or first use the Services and continue until your subscription or statement of work expires. Either party may terminate for material breach if the breach is not cured within 30 days of written notice, or immediately if the other party becomes insolvent. Upon termination, you must cease using the Services and delete or return AutoKYC confidential information.

16. Governing law and venue

These Terms are governed by the laws of England and Wales, excluding conflict-of-law principles. The parties agree to the exclusive jurisdiction of the courts located in London, United Kingdom for any dispute, except that either party may seek injunctive relief to protect confidential information or intellectual property in any jurisdiction.

17. Changes to the services or terms

We may update these Terms from time to time. Material changes will be communicated via email or the AutoKYC console at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

18. Notices

Notices to AutoKYC must be sent to legal@autokyc.com and, if by post, to AutoKYC Limited, 12 Finsbury Square, London EC2A 1AN, United Kingdom. Notices to you will be sent to the primary contact listed in your account or order form and are deemed delivered when sent to that email address.

19. Contact

If you have questions about these Terms or need a signed copy for your records, contact legal@autokyc.com or use the contact form. We aim to respond within two business days.