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Managed services pricing

Outcome-based compliance operations backed by SLAs

AutoKYC analysts run onboarding, ODD, and EDD queues directly in your AutoKYC environment. Retainers cover dedicated staffing and quality assurance, while per-case fees reflect completed reviews with immutable audit evidence.

Scope managed services See SaaS automation

Managed Services

Managed KYC/KYB services priced for measurable outcomes

AutoKYC compliance specialists operate onboarding, ongoing due diligence, and enhanced investigations using the same platform your SaaS team relies on. Pricing blends a retainer for dedicated coverage with outcome-based case fees.

Managed services pricing starts in EUR, excludes VAT, and is scoped to coverage hours, queue complexity, jurisdiction mix, SLA depth, and expected case volumes.

Monthly retainer

Dual-shift analyst coverage with quality assurance and program management.

From €9,000 per month

EUR, excl. VAT

  • Dedicated compliance manager and shift leads operating 5 or 6 days per week.
  • Playbook design aligned to your policy, including risk scoring and escalation thresholds.
  • Quality assurance, calibration sessions, and regulator-ready reporting packs.
  • Platform administration covering rules engine changes, queue routing, and analytics dashboards.
Scope managed engagement View SaaS automation

Outcome-based fees

Standard KYC / KYB case
From €6.00 per completed case
EUR, excl. VAT
Covers identity/KYB verification with multi-provider AML reruns and analyst QA.
High-risk or escalated case
From €18 per completed case
EUR, excl. VAT
Includes voting outcomes, enhanced document review, and supervisor sign-off.

Enhanced add-ons

  • Enhanced due diligence investigation

    From €45 per engagement

    EUR, excl. VAT

    Source-of-funds reconstruction, reputational review, and consolidated narrative.

  • UBO outreach and KYB remediation

    From €65 per engagement

    EUR, excl. VAT

    Global outreach to beneficial owners, document chase, and policy attestation.

Per-case billing is reconciled monthly with downloadable audit trails and volume reports. You can set caps and auto-escalations from the console.

Operational guardrails

  • Analysts work inside your AutoKYC environment—no screen scraping or email handoffs.
  • Voting and escalation engine keeps every decision auditable with immutable logs.
  • Privacy-by-design defaults ensure consent tracking and data minimisation across shifts.
  • Hybrid engagements let you hand back queues once volumes stabilise.

Managed services SLAs

SLAs reflect staffed hours across regions and leverage the same audit trails and queue metrics your team sees.

Managed services service-level commitments.
WorkflowIntake responseResolution commitment
Regulated onboarding (KYC/KYB)< 15 minutes to first touch.< 4 business hours for 90% of cases.
Ongoing due diligence refresh< 30 minutes to first touch.< 6 business hours once evidence supplied.
Enhanced due diligence escalation< 60 minutes to senior analyst assignment.< 2 business days with full documentation.

Managed services FAQs

How AutoKYC analysts operate alongside your team while preserving audit, privacy, and continuous improvement.

How are retainer and per-case fees reconciled?

The retainer funds dedicated staffing, QA, and program management. Per-case fees are invoiced monthly in EUR against completed cases by risk band with transparent volume reports so you can track cost-per-approval. VAT is excluded unless otherwise stated in the order form.

Do analysts operate inside our existing workflows?

Yes. Analysts work in your AutoKYC environment with the same rules engine, audit logs, and evidence trail as your internal team. No external spreadsheets or screenshots are required.

Can we combine SaaS automation with Managed Services?

Most customers do. The rules engine automates the majority of approvals and re-routes only high-risk or policy exceptions to AutoKYC analysts. You can dial engagement up or down without renegotiating contracts.

Are managed services prices negotiable?

Yes. The published retainer and case fees are starting points. Final pricing is negotiated against staffing model, coverage hours, SLA targets, jurisdictional complexity, expected volume, and whether AutoKYC is operating onboarding, ODD, EDD, or all three.

How do you maintain privacy and regulatory compliance?

AutoKYC enforces least-privilege access, field-level redaction, and regional data residency. Every analyst action is recorded with immutable audit logs and supervisor review by default.

Automate what you can and outsource the rest

Because managed analysts operate within the same rules engine, you can hand queues back as automation policies mature. Security, privacy, and audit controls stay uniform across all paths.

Compare SaaS plans Design a hybrid model