Terms of Service

1. Scope of agreement

“AutoKYC,” “we,” and “us” refer to the AutoKYC website operator or the contracting entity identified in a signed customer agreement. “Customer,” “you,” and “your” refer to the person or organisation accessing the website, submitting an enquiry, joining a demo, exchanging procurement materials, or entering into a written agreement for services.

If these Terms conflict with a signed order, statement of work, DPA, or provider-specific term, the signed document controls for that customer relationship. Public website content, sales materials, demos, and product pages are informational and do not override final contract terms.

2. Services

AutoKYC markets and coordinates two service models: a SaaS Platform for customers that operate their own onboarding, ODD, EDD, and risk workflows; and Managed KYC/KYB Services for customers that want operational support. Depending on the final contract, AutoKYC may act as a reseller, managed service provider, implementation partner, or marketing and coordination partner.

Product pages may describe possible APIs, SDKs, rules, audit logs, KYB/UBO workflows, case operations, or integrations. Availability, scope, data sources, provider access, service levels, pricing, and operational responsibilities depend on the signed agreement and may change during procurement, implementation, or provider review.

3. Eligibility and accounts

• You must be at least 18 years old and authorised to bind the organisation that uses the Services.
• Account credentials are confidential. You are responsible for safeguarding API keys, console logins, and SDK client tokens.
• You must promptly notify AutoKYC of any unauthorised access or use of your account.

4. Customer obligations

• Use the Services only for lawful KYC, KYB, AML, sanctions screening, liveness, and risk decisioning purposes.
• Configure workflows in accordance with your risk policy and applicable laws, including know-your-customer, know-your-business, anti-money laundering, and privacy regulations.
• Ensure that any information you submit (including applicant data, documents, and metadata) is accurate and provided with appropriate consent.
• Maintain your own business continuity, compliance, and internal approval processes; AutoKYC does not act as your regulated financial institution, compliance officer, legal adviser, or final decision maker unless a signed agreement expressly states otherwise.

5. Providers, subprocessors, and third parties

Services may rely on third-party software, data sources, hosting, communications, analytics, verification, support, or operational partners. AutoKYC does not publicly identify or commit to specific providers on this page. Provider availability, pass-through terms, audit materials, change notices, objection rights, and remedies apply only as set out in the signed agreement or required by law.

6. Availability and support framework

Website and demo materials may describe intended support channels, onboarding assistance, operational models, or service-level concepts. They are not binding commitments. Uptime, maintenance windows, response targets, escalation paths, credits, and managed operations coverage apply only when included in a signed agreement.

7. Fees and payment

Public pricing pages are indicative unless marked otherwise in a signed order. Final fees, taxes, billing cadence, usage limits, pass-through provider charges, cancellation rights, and payment terms are set out in the applicable order or statement of work.

8. Data protection

Data protection roles, instructions, retention periods, subprocessor terms, transfer mechanisms, and security commitments are defined in the signed agreement and DPA where applicable. Customers remain responsible for their own notices, lawful bases, consents, regulatory filings, and decisions unless a signed agreement allocates a responsibility differently.

9. Security

AutoKYC uses administrative, technical, and organisational safeguards intended to reduce security risk. Security information on this website is a general overview, not a certification, warranty, or complete control list. You are responsible for securing your own systems, users, credentials, endpoints, and downstream workflows.

10. Intellectual property

AutoKYC and its licensors retain rights in their services, software, interfaces, branding, documentation, templates, and website content. You may not copy, reverse engineer, resell, or misuse those materials except as allowed by a signed agreement or applicable law. Any use of customer names, logos, or case studies requires the approvals stated in the signed agreement or separate written consent.

11. Confidentiality

Both parties agree to protect confidential information and use it only to perform obligations under these Terms. Confidential information excludes data that becomes public through no fault of the receiving party, was already known without confidentiality obligations, or is independently developed without reference to the disclosing party’s confidential information.

12. Warranties and disclaimers

To the maximum extent permitted by law, the website, marketing materials, demos, beta features, draft proposals, and non-production resources are provided “as is” and “as available”. AutoKYC does not promise that any service, workflow, provider, rule, managed operation, or output will satisfy your regulatory obligations, prevent loss, identify every risk, detect every fraud event, or be uninterrupted or error-free. Any warranty must be expressly stated in a signed agreement.

13. Indemnification

Any AutoKYC indemnity, defence obligation, or customer remedy exists only if expressly included in a signed agreement. You are responsible for claims, losses, penalties, and costs arising from your unlawful use of the website or Services, your instructions, your customer data, your regulatory decisions, or your violation of these Terms, except to the extent prohibited by law.

14. Limitation of liability

To the maximum extent permitted by law, AutoKYC is not liable for indirect, consequential, special, exemplary, punitive, incidental, loss-of-profit, loss-of-revenue, loss-of-data, business-interruption, regulatory, or reputational damages arising from the website, marketing materials, demos, or evaluation activity. For claims arising only from website use where no signed agreement applies, AutoKYC’s aggregate liability is limited to EUR 100. Liability for paid Services is governed by the signed agreement.

15. Term and termination

These Terms apply while you use the website or evaluate AutoKYC. We may suspend or restrict access to website, demo, or non-production resources where needed for security, misuse, legal, operational, or business reasons. Term, renewal, suspension, termination, transition assistance, and post-termination data handling for paid Services are governed by the signed agreement.

16. Governing law and venue

The governing law and venue for paid Services are stated in the signed agreement. For website use where no signed agreement applies, disputes are governed by the laws of Lithuania, excluding conflict-of-law rules, unless mandatory law requires otherwise.

17. Changes to the services or terms

We may update these Terms and website content from time to time. Updated website terms apply when posted. Changes to a signed customer agreement require the process stated in that agreement.

18. Notices

Legal notices for a paid customer relationship must follow the notice clause in the signed agreement. General website or pre-contract enquiries can be sent to legal@autokyc.com or through the contact form.

19. Contact

If you have questions about these Terms, contact legal@autokyc.com or use the contact form.