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Managed Services

Case operations with accountable decisioning

AutoKYC operates the queues that keep your compliance program moving—sanctions investigations, fraud escalations, and regulatory reporting with the right approvals every time.

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Voting & escalation
Multi-role approvals capture every vote, comment, and SLA before cases close.
Unified evidence view
Documents, communications, and risk signals stay in one timeline for audit simplicity.
Follow-the-sun support
Global pods keep queues healthy across time zones, supporting after-hours coverage.

Case operations delivered by AutoKYC

We absorb the operational load of investigations while keeping your compliance leadership in the driver’s seat.

Queue triage & prioritisation

Risk-weighted queues ensure critical cases surface first, with automated routing for jurisdiction or product specialists.

Investigation management

Analysts gather evidence, interview customers, and document findings with structured checklists for each case type.

Voting and approvals

Supervisors, compliance officers, and legal reviewers vote inside the case timeline with recorded rationales.

Regulatory submissions

Prepare SARs, STRs, and partner bank notifications with pre-populated data and quality checks before filing.

Customer remediation

Execute outreach plans, request documentation, and confirm remediation steps with timestamped confirmations.

Operational analytics

Dashboards track SLA compliance, backlog risk, and analyst productivity to inform staffing and policy decisions.

Control framework behind managed case ops

Case operations inherit AutoKYC’s governance stack so you can demonstrate control to regulators and partners.

Role-based access & segregation

Granular permissions separate first-line analysts from approvers and auditors, preventing conflict of interest.

Immutable audit logs

Every action, vote, comment, and file upload is hashed and time-stamped for non-repudiation.

Runbook-driven workflows

Case types include embedded SOPs, quality criteria, and mandatory fields that ensure consistent outcomes.

Data residency controls

Operate within EU, UK, or US regions with contractual guarantees and configurable retention schedules.

Incident response integration

Coordinate major investigations with incident response or legal teams through secure shared workspaces.

Realtime integrations

APIs push outcomes to your systems and pull in additional risk signals without switching tools.

RACI for managed case operations

Your compliance leaders stay accountable for policies while AutoKYC runs daily investigations and escalation workflows.

RACI matrix for managed case operations
ActivityAutoKYC roleClient role
Queue configuration & routingConsulted on operational setup; Responsible for implementing routing rules.Accountable for policy and priority definitions; Informed through change summaries.
Daily case processingResponsible & Accountable for investigations, documentation, and SLA adherence.Consulted on edge scenarios; Informed via dashboards and weekly reviews.
Decision approvalsResponsible for preparing case recommendations and collecting votes.Accountable for final approval; Consulted on remediation feasibility.
Regulatory reportingResponsible for drafting filings and maintaining evidence attachments.Accountable for submission and regulator communications.
Continuous improvementResponsible for capturing lessons learned and suggesting workflow updates.Accountable for adopting changes and updating policies.

Service level objectives

Case operations are measured against responsive SLAs and accuracy targets that align with regulatory expectations.

Case triage time

< 15 minutes from queue entry to analyst assignment

Automated routing and supervisor oversight keep queues balanced and on-SLA.

Sanctions escalation resolution

< 2 hours for high-risk hits; < 30 minutes for low-risk false positives

Dual-provider reconciliation and supervisor review ensure confidence before closure.

Fraud or transaction alert review

Initial assessment within 30 minutes; full investigation within 1 business day

Integrated data sources and templated narratives accelerate consistent outcomes.

Regulatory filing delivery

SAR/STR drafts completed within 24 hours of escalation approval

Pre-built templates reduce errors while QA ensures completeness before submission.

Evidence outputs you receive

Case operations deliver structured documentation for regulators, banking partners, and your internal governance teams.

  • Case timelines with voting history, analyst notes, attachments, and decision outcomes.
  • Regulatory filing packets including SAR/STR drafts, supporting evidence, and approval attestations.
  • Remediation logs documenting customer outreach, acknowledgements, and follow-up tasks.
  • Operational dashboards summarising SLA adherence, backlog risk, and quality scores.

Pricing tied to investigative throughput

Engagements blend a base fee for dedicated pods with volume-based units for investigations, escalations, and filings. After-hours coverage and surge support are priced transparently.

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Frequently asked questions

What types of cases can AutoKYC manage on our behalf?

We manage sanctions hits, PEP escalations, fraud referrals, transaction monitoring reviews, and customer remediation outreach. Workflows are tailored to your policies and partner requirements.

How are case decisions approved?

Analysts record recommendations inside AutoKYC. Voting rules capture approvals from supervisors, compliance, and other stakeholders before a decision executes. Audit trails retain every vote.

Can we integrate case outcomes with our existing systems?

Yes. Outcomes trigger webhooks and API updates to your CRM, core banking, or fraud platforms. Evidence packs can be pushed to S3 or downstream systems automatically.

How do you handle surge volumes or after-hours coverage?

Follow-the-sun pods flex to absorb surges. We maintain standby capacity and can extend coverage hours or languages based on seasonal demand or incident response.