Managed Services

Onboarding decisions delivered in minutes, not days

Q: How does AutoKYC coordinate with our product and compliance teams during onboarding?

We codify your policies inside the AutoKYC rules engine, assign policy owners as approvers, and run daily stand-ups to review queue health, conversion impacts, and regulatory updates.

Q: Can we route certain applicants back to our internal team?

Yes. Queues can be segmented by risk tier, jurisdiction, or product line. You can reserve high-touch segments for internal analysts while AutoKYC resolves standard flows.

Q: How are false positives reduced across sanctions providers?

We orchestrate two AML data sources, reconcile matches in the rules engine, and only escalate when dual confirmation or high-confidence matches occur. Analysts annotate every decision before closure.

Q: Do you support omni-channel document capture and liveness?

Managed onboarding uses the same AutoKYC SDKs you deploy for web, iOS, and Android. Analysts can request re-capture links or switch to assisted onboarding without breaking audit trails.

AutoKYC analysts orchestrate identity verification, dual AML checks, and biometric liveness from one workspace. You approve policies; we execute every applicant journey and document every decision.

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Dual-provider screening: Cross-verify sanctions, watchlist, and adverse media hits before cases reach your team.
Conversion-friendly capture: SDKs optimise document and biometric capture while analysts handle assisted flows.
Immutable audit evidence: Every action, rule, and communication is preserved with timestamped audit trails.

Journeys AutoKYC manages for you

Our onboarding pods combine automation and analyst oversight to maintain conversion while satisfying rigorous KYC obligations.

Identity capture validation

Analysts review document authenticity, NFC reads, and biometric outcomes with automated fallbacks for low-light or glare.

Risk scoring & routing

Rules engine decisions consider device risk, geolocation, and historic behaviour before routing to auto-approve or manual review.

Applicant outreach

We send branded follow-ups for missing data, capture clarifications, and ensure every touchpoint is logged for auditors.

Sanctions adjudication

Dual AML providers feed a unified queue where analysts clear false positives or escalate credible matches with supporting evidence.

Fraud signal escalation

Device intelligence, velocity flags, and watchlists trigger step-up verification or coordinated fraud team reviews.

Product line segmentation

Segment SLAs and policies by geography, product, or partner bank without fragmenting tooling or reporting.

Shared platform guardrails

Managed onboarding inherits the same privacy-by-design stack and governance controls available in the AutoKYC SaaS platform.

Consent-aware analytics

Analytics is only activated when the SDK records user consent; audit logs capture consent scope and timing.

Version-controlled policies

Policy changes move from sandbox to production through recorded approvals with rollback protection.

Geo-fenced data residency

Choose EU, UK, or US hosting while retaining contractual controls over data processing and retention.

Role-based access

Least-privilege roles restrict who can view PII, approve escalations, or export evidence packs.

Runbooks & QA loops

Standard operating procedures are embedded in the console with double-blind QA scoring and coaching notes.

Live governance dashboards

See SLA attainment, backlog risk, and quality trends in real time alongside analyst-level performance detail.

What we manage vs. client responsibilities

RACI assignments preserve policy ownership while keeping AutoKYC accountable for throughput, quality, and audit readiness.

RACI matrix for managed onboarding services
Activity	AutoKYC role	Client role
Identity verification workflow design	Consulted on rule feasibility; Responsible for activating approved flows in the AutoKYC platform.	Accountable for policy authority; Informed through change logs and release notes.
Daily onboarding case processing	Responsible & Accountable for document review, AML reconciliation, and SLA adherence.	Consulted on edge cases; Informed via dashboards and weekly governance sessions.
Applicant communication & re-capture	Responsible for outreach execution and evidence capture with full audit trails.	Consulted on messaging tone; Informed when applicants remain unresponsive past defined thresholds.
Policy exceptions and escalations	Responsible for preparing case packs and recommendations.	Accountable for final decisions; Consulted on remediation paths.
Regulator & partner reporting	Responsible for compiling SLA and QA metrics with annotated evidence.	Accountable for regulatory submission; Informed of delivery milestones.

Service level objectives

We commit to measurable turnaround times and quality thresholds so you can align onboarding outcomes with revenue targets.

Median onboarding decision

< 15 minutes live, < 5 minutes for low-risk auto-approvals

Dual AML checks run in parallel; analysts review exceptions immediately with supervisor QA on random samples.

Biometric retry resolution

80% completed within 10 minutes; full resolution within 2 hours

Automated reminders and assisted capture links reduce abandonment while preserving conversion.

Applicant outreach response

First contact within 10 minutes; three-touch cadence completed in under 24 hours

Templates align to your tone guidelines and all communications are logged alongside case timelines.

False positive clearance

95% of sanctions alerts cleared or escalated inside 30 minutes

Dual-provider reconciliation and senior analyst sign-off ensure accuracy before closing a case.

Evidence outputs you receive

Every onboarding decision is paired with regulator-ready evidence and structured exports for internal systems.

Onboarding decision packets containing original documents, liveness media, and decision rationale.
Sanctions reconciliation logs showing dual-provider results, reviewer notes, and escalation chains.
Applicant communication transcripts with timestamps, channel metadata, and consent confirmations.
Weekly SLA and conversion dashboards exportable as CSV or API feeds for your data warehouse.

Pricing aligned to compliant activation

Managed onboarding fees combine a committed base with per-approval thresholds. Engagements include policy onboarding, analyst training, and migration of existing evidence packs.

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Frequently asked questions

How does AutoKYC coordinate with our product and compliance teams during onboarding?

We codify your policies inside the AutoKYC rules engine, assign policy owners as approvers, and run daily stand-ups to review queue health, conversion impacts, and regulatory updates.

Can we route certain applicants back to our internal team?

Yes. Queues can be segmented by risk tier, jurisdiction, or product line. You can reserve high-touch segments for internal analysts while AutoKYC resolves standard flows.

How are false positives reduced across sanctions providers?

We orchestrate two AML data sources, reconcile matches in the rules engine, and only escalate when dual confirmation or high-confidence matches occur. Analysts annotate every decision before closure.

Do you support omni-channel document capture and liveness?

Managed onboarding uses the same AutoKYC SDKs you deploy for web, iOS, and Android. Analysts can request re-capture links or switch to assisted onboarding without breaking audit trails.