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Platform health

AutoKYC Status

Updated

All systems operational

Monitoring covers API availability, rules engine decisioning, webhook delivery, SDK asset pipelines, and managed case operations. Incident history and scheduled maintenance appear below.

Component status

Core APIs
99.99% uptime over the last 30 days • Operational
Rules & Decisioning Engine
All queues processing within SLA • Operational
Webhook Delivery
Last retry succeeded 05 April 2024 07:12 UTC • Operational
Managed Case Operations
Analyst capacity at 86% • Operational
SDK Asset CDN
Edge latency p95 82ms • Operational

Uptime summary

Past 24 hours

100%

No incidents recorded. Health checks sampled from EU, UK, and US regions every minute.

Past 30 days

99.97%

One regional partial outage (EU-West) lasting 12 minutes on 18 March 2024.

Availability metrics include platform APIs, webhook delivery, and the managed review queue. Availability excludes scheduled maintenance windows announced below.

Scheduled maintenance

SDK signing certificate rotation

• No downtime expected. Web and mobile SDKs will refresh cached assets automatically.

Rules engine schema migration

• Decisioning paused for 5 minutes while we promote new escalation workflows. Incoming applicants will queue until the window ends.

Incident history

Detailed retrospectives are shared with affected customers within two business days. Subscribe to notifications via the developer console or follow status.autokyc.com.

18 March 2024 — Partial API degradation

Core APIs in EU-West experienced elevated error rates due to upstream AML provider latency. Automatic failover restored service within 12 minutes.

Impact: 4.3% of onboarding requests retried; no decision data lost. Webhook backlog cleared by 04:28 UTC.

Remediation: Added proactive throttling safeguards and expanded cache warmers for sanctions responses.

02 February 2024 — Managed review delay

A workflow change introduced a manual vote requirement for low-risk KYB refreshes, creating a queue backlog. Managed analysts cleared the queue within 38 minutes.

Impact: 32 refresh cases exceeded the SLA by up to 21 minutes.

Remediation: Updated the rules engine to bypass manual escalation for low-risk entities with unchanged ownership structure.

Need help?

For urgent incidents, email support@autokyc.com. Managed service customers can also call the on-call line listed in your playbook. Routine questions go through the contact form.